This Master Services Agreement ("MSA" or "Agreement") between Mile High Networks LLC ("Mile High Networks," "we," "us," or "our") and the subscriber ("Customer," "you") sets forth the terms under which we provide our Standard Internet Access, Dedicated Internet Access, and related services (the "Services").
By using the Services, you agree to be bound by this Agreement and the incorporated Privacy Policy, DMCA Policy, and Acceptable Use Policy.
This Agreement governs the following services (details at milehighnetworks.net):
Customer must have a compatible device to use the Services. Mile High Networks has no responsibility for third-party equipment, software, or services. Customer shall not alter, modify, or tamper with Mile High Networks Equipment or connect equipment that may cause damage or interference.
All Mile High Networks Equipment remains our property. Upon termination, Customer shall return all equipment within ten (10) calendar days. Failure to return, or returning damaged equipment, incurs an Equipment Non-Return Fee of $500 per item.
Customer must provide continuous electrical power to the Equipment at all times. Failure to maintain power may result in damage for which Customer is solely responsible.
Mile High Networks provides a one-year limited warranty against defects covered by the manufacturer's warranty. This excludes damage from acts of nature, misuse, neglect, tampering, water damage, or power failure. After one year, Customer is responsible for repair and replacement costs unless covered by a Protection Plan.
Customer is solely responsible for backing up all data before any service visit. Mile High Networks has no liability for loss, disclosure, alteration, or corruption of data.
Optional Protection Plans provide additional coverage for Equipment and service at an additional monthly fee, and may include equipment coverage, service call coverage, and priority response. Contact [email protected] for details. Plans do not cover intentional misuse, unauthorized modification, or events excluded under the equipment warranty.
Customer grants Mile High Networks the right to enter the property to install, operate, maintain, or retrieve Equipment. We provide reasonable advance notice except in emergencies.
Individual customers must be at least 18 years old. The Services are personal to Customer and may not be assigned, transferred, resold, or sublicensed. Residential customers may use the Services only within their immediate household; commercial customers only within their business at the same address. Customer must use the Services lawfully, provide accurate account information, maintain account security, and comply with all applicable laws, codes, and HOA rules.
Our Privacy Policy governs the collection, use, and disclosure of your personal information and is incorporated by reference. Mile High Networks does not routinely monitor Customer activity but reserves the right to monitor the Services, and to review, retain, or disclose information as necessary to comply with law. We may investigate suspected violations and suspend accounts during investigation.
"Acceptable Use" means normal Internet activities — web browsing, email, and standard features — in compliance with this Agreement, the AUP, and all applicable laws.
Mile High Networks does not block lawful content, throttle lawful traffic based on content, or engage in paid prioritization. We may employ reasonable network management practices including mitigating malicious traffic, managing congestion, and limiting bandwidth for specific protocols when necessary to prevent service degradation for others.
Mile High Networks complies with the DMCA. We enforce a repeat infringer policy — service may be terminated for any customer receiving six (6) or more DMCA notices within a twelve-month period. A DMCA Administrative Fee may apply for each complaint after the second notice. See our DMCA Policy for details.
Violations are subject to immediate account termination and applicable civil and criminal penalties. Typically a warning is issued on the first offense, but severe offenses may result in immediate termination. Accounts terminated for abuse will not be reopened, and no reimbursement is provided for suspended or terminated service.
Software provided in connection with the Services may be subject to an end-user license agreement. For software without a EULA, Customer is granted a revocable, non-exclusive, non-transferable license to use it solely with the Services and may not copy, decompile, reverse-engineer, or distribute it.
From time to time, Mile High Networks may offer limited-time introductory rates ("Introductory Pricing") to new residential customers only. The following terms apply to any such offer:
Customer must bring any claim within one (1) year of when it arises. Liability Cap: Mile High Networks' aggregate liability shall not exceed one hundred dollars ($100.00) for all claims. We are not liable for indirect, incidental, punitive, special, or consequential damages including data loss or lost profits. If Customer transmits spam, we are entitled to liquidated damages of five dollars ($5.00) per message.
Before arbitration, the complaining party must send a written Arbitration Notice by certified mail. If unresolved within sixty (60) days, either party may commence arbitration, administered by the American Arbitration Association under its Commercial Arbitration Rules. Hearings take place in Yavapai County, Arizona. Each party bears its own attorneys' fees. If Customer demonstrates financial hardship, Mile High Networks will consider advancing Customer's share of costs.
To Mile High Networks: Mile High Networks LLC, 8196 E Valley Road, Prescott Valley, AZ 86314
Customer agrees to indemnify and hold harmless Mile High Networks and its affiliates from all losses arising from Customer's use of the Services or violation of this Agreement, including third-party intellectual property claims.
By Customer: at any time with at least ten (10) business days' written notice to [email protected]. The full monthly fee is due for any partial month, and all Equipment must be returned. By Mile High Networks: at any time without notice for non-payment, harassment of staff, or any violation. No refund is granted upon termination.
This Agreement constitutes the entire agreement between the parties and is governed by the laws of the State of Arizona. If any provision is found invalid, the remaining provisions remain in force. Mile High Networks may amend this Agreement by posting the revised version and notifying Customer; continued use constitutes acceptance. Customer may not assign this Agreement without our consent.
Notices to Customer may be sent by email, first-class mail, or website posting. Notices to Mile High Networks must be sent by first-class mail to: Mile High Networks LLC, 8196 E Valley Road, Prescott Valley, AZ 86314.
By maintaining a current paid subscription, Customer accepts this Agreement. To cancel, call (928) 493-4420 or email [email protected].
Sales Assistant