Privacy Policy

1. Information We Collect

(a) Personal Information

• Full name, email address, phone number
• Physical address (service and billing)
• Payment information (card numbers, bank details for ACH)
• Government-issued ID (when required for verification)

(b) Network and Service Data

• IP addresses assigned to your account, MAC addresses of equipment
• Connection and session logs (times, duration, data usage)
• Service performance data (signal strength, latency, throughput)
• Equipment diagnostics and DNS query logs (if using our DNS)

(c) Website Usage Data & Cookies

We collect browser type, pages visited, referring addresses, device identifiers, and IP address. We use session, preference, security, and analytics cookies. You can configure your browser to refuse cookies, though some features may not function properly.

2. How We Use Your Information

• Providing and maintaining the Services (provisioning, billing, support)
• Network management and security
• Communicating about your account, service changes, outages, and billing
• Improving our Services through usage analysis
• Compliance with legal obligations
• Enforcing our agreements
• Marketing to existing customers (opt-out available)

3. How We Share Your Information

We do not sell your personal information to third parties. We may share information with service providers (billing processors, network monitoring, support platforms) who are contractually obligated to protect it; when required by law, subpoena, or court order; to protect our rights or safety; and in the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain personal information while your account is active and for a reasonable period afterward. Network and service data (connection logs, usage data) is retained for twelve (12) months unless a longer period is required by law. After the retention period, we securely delete or anonymize your information.

5. SMS/Text Messaging

By providing your mobile phone number to Mile High Networks, you consent to receive text messages from us related to your service, including appointment scheduling, service updates, and follow up messages after completed service appointments. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at (928) 493-4420 or [email protected].

Mobile phone numbers and SMS opt-in consent are not shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors and service providers who assist us in message delivery.

6. Your Rights and Choices

(a) Access and Correction

You may access and update your personal information by contacting [email protected] or calling (928) 493-4420.

(b) Marketing Opt-Out

Opt out via the unsubscribe link in marketing emails, by emailing [email protected], or by calling (928) 493-4420. Opting out does not affect service-related communications.

(c) Do Not Track

Our website does not currently respond to "Do Not Track" browser signals.

7. Analytics

We use Google Analytics (GA4) to analyze website traffic. This data is shared with Google under its own privacy policy. You can opt out using the Google Analytics Opt-Out Browser Add-on.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards including encryption of sensitive data, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Services are not directed to anyone under 18, and we do not knowingly collect information from children under 18. If you believe your child has provided us information, contact [email protected] and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy and, where appropriate, by email. Continued use after changes constitutes acceptance.