MILE HIGH NETWORKS LLC DMCA COPYRIGHT INFRINGEMENT POLICY Effective February 2025
THIS POLICY IS SUBJECT TO MODIFICATION OR TERMINATION AT ANY TIME, whether due to changes in the law, updates to our Designated Agent, or at our convenience without advance notice. You must check back frequently to ensure you are viewing the correct, current version.
This is the official copyright infringement notification policy (“DMCA Policy”) for the website(s) and Service(s) owned, operated, or provided by Mile High Networks LLC (“Mile High Networks,” “our,” “us,” or “we”). This DMCA Policy outlines the procedures for customers, subscribers, users, and visitors (collectively, “Users”) to notify us of alleged copyright infringement involving our website(s) or Service(s), and the procedures we follow in response under the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(3) (“DMCA”).
Any capitalized terms not defined in this DMCA Policy have the meanings given in our terms and conditions/use agreement for our website(s) or Service(s) (collectively, “Service Agreements”). This DMCA Policy is incorporated by reference into the Service Agreements and is legally binding on all Users.
How to Provide Notification for Claims of Copyright Infringement
If you believe in good faith that any material on our website(s) or Service(s) infringes your copyrights and wish to notify us, you must provide a written communication to our Designated Agent that substantially includes the following information as required by the DMCA:
A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
Identification of the copyrighted work(s) claimed to have been infringed, or—if multiple works at our website or Service are covered by a single notification—a representative list of such works;
Identification of the material claimed to be infringing or the subject of infringing activity, including information reasonably sufficient to permit us to locate the material;
Information reasonably sufficient to permit our Designated Agent to contact the complaining party, such as a postal address, telephone number, and—if available—an email address;
A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement, under penalty of perjury, that the information in the notification is accurate and that the complaining party is the owner or authorized to act on behalf of the owner of the allegedly infringed exclusive right.
Contact Information for Notifications of Claimed Copyright Infringement:
Service Provider: Mile High Networks LLC
Postal Address: 8196 E Valley Road, Prescott Valley, AZ 86314
Telephone Number: (928) 493-4420
Email Address:[email protected]
If sending via email, include “DMCA Infringement Notification” in the subject line. This contact information is solely for DMCA notifications and related correspondence regarding copyright infringement claims. Other matters sent here will not receive a response.
Upon receiving a notice of claimed copyright infringement that substantially conforms to DMCA requirements, we will remove or disable access to the identified material. United States law imposes significant penalties for submitting false or fraudulent claims of copyright infringement.
WE CAUTION YOU THAT IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO SEVERE CIVIL PENALTIES. These include monetary damages, court costs, and attorneys’ fees incurred by us, the copyright owner, or the owner’s licensee as a result of our reliance on your misrepresentation. You may also face criminal prosecution for perjury.
If we have a valid postal or email address for the User who posted the material, we will notify that User that the material has been removed or access disabled due to a claimed infringement. The User may submit a counter-notice as described below.
Repeat Infringer Policy
Under certain circumstances, we will terminate the privileges, account(s), membership, and/or subscription of Users who are repeat infringers. A User need not be found guilty of copyright infringement in court to be considered a repeat infringer. We review each situation on a case-by-case basis, and termination decisions are at the sole discretion of our Designated Agent, based on the frequency and number of complaints against the User.
We will terminate a User’s account, membership, or subscription when that User has received notifications for 12 complaints/violations associated with the same IP address or account over a 12-month period. A complaint/violation will not count against the User if they file a valid counter-notice and no further legal action is taken by the copyright owner or their agent.
Each User understands, acknowledges, and agrees that if their account, membership, or subscription is terminated under this DMCA Policy, they will not attempt to establish a new account, membership, or subscription under any name (real or assumed). Attempting to do so violates this DMCA Policy and the Service Agreements, and the User agrees to indemnify and hold us harmless from any resulting liability.
How to Appeal the Removal of Material with a Counter-Notice (If You Believe the Content Was Not Infringing)
If material you posted was removed or your access to our website(s) or Service(s) was disabled in response to a copyright infringement notice, and you believe the action was due to mistake or misidentification, you may send a written counter-notice to our Designated Agent (using the contact information above) via postal mail, email, or facsimile. The counter-notice must substantially include:
A physical or electronic signature of the User;
Identification of the material removed or to which access was disabled, and its location on our website or Service before removal/disablement;
The statement: “I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled”; and
Your full name, postal address, telephone number, and email address (if applicable), plus a statement consenting to the jurisdiction of the Federal District Court for the district of your address (or, if outside the United States, any judicial district where Mile High Networks or its subsidiary may be found), and agreeing to accept service of process from the person who provided the original infringement notification under 17 U.S.C. § 512(c)(1)(C) or their agent.
Upon receiving a compliant counter-notice, we will forward it to the original complaining party (which includes sharing your Personal Information; by submitting a counter-notice, you consent to this disclosure).
We reserve the right—but not the obligation—to restore the material or allow access. As stated in our Service Agreements, we may remove any material at our discretion for any reason without notice or liability.
If we receive a valid counter-notice, we will:
Forward a copy to the original complainant and inform them that the material may be restored or access allowed in ten (10) business days;
If the complainant notifies us within those 10 business days that they have filed a court action to restrain the infringing activity, we will not restore or allow access;
Otherwise, we may restore the material and allow access at our sole discretion.
However, you acknowledge, understand, and agree that we generally retain the right to modify, move, remove, block access to, replace, or decline to restore material at any time for any reason without notice or liability to the posting User.
For questions about this DMCA Policy, contact us at [email protected]. Do NOT send infringement notices to this address—send them to [email protected] as outlined above.